Book With Confidence

We know that the past year has changed the way we plan for the future. We would like you to book your tickets with confidence, knowing that the Festival team has you covered if the unexpected occurs.

Therefore, we have eased our policy on ticket refunds and transfers so you can plan to be with us this summer without worrying.

Refunds:

We guarantee that if any of the Festival’s 2021 season concerts are canceled due to the COVID-19 pandemic, all ticket holders will get a full refund.

We also guarantee to refund tickets that have been canceled by ticket holders up to 24 hours before the concert in the following cases:

  • the closing of borders of the ticket holder’s country of residence, preventing them from arriving in Riga or Jurmala to attend the performance;
  • if you have other COVID-19 related issues and would like to request a refund, we will make a case-by-case examination, which will most likely require some form of evidence.

Frequently asked questions

  • If the Festival is canceled, you will have the option of getting a full refund or a credit for the Festival’s next season.

  • You have up to 24 hours before the performance to request a refund. We will examine refund claims carefully and we will make a determination on a case-by-case basis.

  • If you face any travel restrictions due to COVID-19 regulations that prevent you from attending the Festival, we guarantee a refund. We ask you to inform us as soon as possible, but no later than 24 hours before the concert if possible.

  • Yes.  We will review requests on a case-by-case basis and may request documentation. 

  • We will update our policies and communicate them as soon as possible in response to changes in travel and other restrictions.

  • Yes, in most circumstances you may transfer tickets. Please make your request for transfers by writing to [email protected] up to 24 hours before the concert. The name on each ticket must correspond with the name of the person presenting it to the venue attendant.

  • Please feel free to contact us with any questions that you may still have by writing to [email protected] or calling +371 27770010.