Homepage FAQ

FAQ

Below are some frequently asked questions about ticket sales

  • Practical information about the ticket refund

    For your additional convenience, we have prepared three options for your consideration:

    1. Keeping your funds as a gift card to be used at the Festival next year at 30% off! The Riga Jurmala Music Festival 2021 programme will be announced early autumn.

    2. Full refund.

    3. Donation of any amount, to support the Festival's education programme, Riga Jurmala Academy.

    Please contact us with your selected choice at [email protected] or call +371 27770010. 

    Please be patient as, under the circumstances, refunds may take up to 20 working days to reach you. Thank you for your patience and understanding!

  • The ticket sales take place online on the official Festival website www.riga-jurmala.com, in the “Tickets” section. 

     

  • To provide a better experience for our clients, we are offering tickets through our official website www.riga-jurmala.com. 

    The creation of the ticket sale platform on the Festival website was done in collaboration with international ticket sales platform www.pretix.eu.

  • Tickets for the new season of the Festival will be available to purchase online on the official Festival website www.riga-jurmala.com

  • To ensure maximum availability to a varied audience, tickets to evening concerts at the Latvian National Opera and the Great Hall of the Dzintari Concert Hall will cost between 15 and 190 Euro, while daytime concerts at the Great Guild (Riga) will cost between 10 and 45 Euro.

  • Students and pensioners will receive a 20% discount when they show valid identification.

    The Festival also offers a 20% discount to all involved in classical music (students, teachers, professors) using a special discount code sent to classical music and educational institutions individually.

  • On the Festival website, when selecting a specific concert, you will be offered the chance to buy a ticket online at www.riga-jurmala.com. To make a purchase, you will be asked to enter your contact details and indicate your preferred ticket category, seats and amount. If you qualify for a discount, you will be asked to enter your discount type (senior or student ticket) or your special discount code.

    After you have made your purchase, your ticket will be sent to your email as a PDF and smartphone e-ticket.

  • At the moment of purchase, a unique code is generated for each ticket, with additional security features for printed tickets. On the day of the concert, Festival organisers invite the audience to use the e-ticket on your smartphone (passbook), or a printed ticket.

  • You will receive your e-ticket as a PDF (Portable Document Format) document. When printing, it makes no difference whether you use a colour or black and white printer, but please remember that the text and OR code on your e-ticket must be clearly readable and visible. A partially-printed e-ticket is viewed as invalid.

  • No.

  • Individuals purchasing fewer than 10 tickets cannot reserve a ticket. Meanwhile, those purchasing more than 10 can reserve their tickets for up to 7 working days in writing through [email protected]

  • Tickets cannot be returned, unless the event is cancelled or rescheduled, in accordance with Latvian law. SIA “RJMF EVENTS” only refunds the face value of the tickets, and does not pay any compensation for losses incurred due to the cancellation or rescheduling of events.

  • For any other questions regarding tickets, their purchase, reservation, prices or any other questions, please contact [email protected] or call +371 27770010.

  • Refunds or exchanges are not permitted following a change of program, only in the case of cancellation or rescheduling.

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