FAQ

Below are some frequently asked questions about ticket sales

• How does the cancellation process for 2020 Season work?

  Practical information about the ticket refund

  For your additional convenience, we have prepared three options for your consideration:

  1. Keeping your funds as a gift card to be used at the Festival next year at 30% off! The Riga Jurmala Music Festival 2021 programme will be announced early autumn.

  2. Full refund.

  3. Donation of any amount, to support the Festival's education programme, Riga Jurmala Academy.

  Please contact us with your selected choice at [email protected] or call +371 27770010. 

  Please be patient as, under the circumstances, refunds may take up to 20 working days to reach you. Thank you for your patience and understanding!

• Are tickets only available online?

  The ticket sales take place online on the official Festival website www.riga-jurmala.com, in the “Tickets” section. Tickets for the 2021 Festival season will be available on pre-sale with 30% discount from 1 October until 1 November 2020.

   

• What ticket sale platform does the Festival use?

  To provide a better experience for our clients, we are offering tickets through our official website www.riga-jurmala.com. 

  The creation of the ticket sale platform on the Festival website was done in collaboration with international ticket sales platform www.pretix.eu.

• Where will I be able to buy tickets for the new season of the Festival?

  Tickets for the new season of the Festival will be available to purchase online on the official Festival website www.riga-jurmala.com, in the “Tickets” section.

• How much do the tickets cost?

  To ensure maximum availability to a varied audience, tickets to evening concerts at the Latvian National Opera and the Great Hall of the Dzintari Concert Hall will cost between 15 and 190 Euro, while daytime concerts at the Great Guild (Riga) will cost between 10 and 45 Euro.

• Will there be any special discounts?

  The Festival's donors and depositors are invited to make ticket purchases in advance (starting 24 September until 1 October, 2020) with 30% discount.

  Tickets for the 2021 Festival season will be available public on pre-sale with 30% discount from 1 October until 1 November 2020.

  Students and pensioners will receive a 20% discount when they show valid identification (this particular discount does not sum up with the pre-sales discounts). 

  The Festival also offers a 20% discount to all involved in classical music (students, teachers, professors) using a special discount code sent to classical music and educational institutions individually.

• How do I buy tickets online?

  On the Festival website, when selecting a specific concert, you will be offered the chance to buy a ticket online at www.riga-jurmala.com. To make a purchase, you will be asked to enter your contact details and indicate your preferred ticket category, seats and amount. If you qualify for a discount, you will be asked to enter your discount type (senior or student ticket) or your special discount code.

  After you have made your purchase, your ticket will be sent to your email as a PDF and smartphone e-ticket.

• Do I have to print out my ticket for the concert?

  At the moment of purchase, a unique code is generated for each ticket, with additional security features for printed tickets. On the day of the concert, Festival organisers invite the audience to use the e-ticket on your smartphone (passbook), or a printed ticket.

• How do I print my e-ticket?

  You will receive your e-ticket as a PDF (Portable Document Format) document. When printing, it makes no difference whether you use a colour or black and white printer, but please remember that the text and OR code on your e-ticket must be clearly readable and visible. A partially-printed e-ticket is viewed as invalid.

• Can I receive a physical ticket by post?

  No.

• Can I reserve Festival tickets?

  Individuals purchasing fewer than 10 tickets cannot reserve a ticket. Meanwhile, those purchasing more than 10 can reserve their tickets for up to 7 working days in writing through [email protected]

• Can I return Festival tickets?

  Tickets cannot be returned, unless the event is cancelled or rescheduled, in accordance with Latvian law. SIA “RJMF EVENTS” only refunds the face value of the tickets, and does not pay any compensation for losses incurred due to the cancellation or rescheduling of events.

• Where can I ask any other questions?

  For any other questions regarding tickets, their purchase, reservation, prices or any other questions, please contact [email protected] or call +371 27770010.

• What happens if an announced artist is not performing?

  Refunds or exchanges are not permitted following a change of program, only in the case of cancellation or rescheduling. Riga Jurmala Music Festival Program 2021 is subject to change, including due to the changing circumstances of the pandemic.